Shipping Policy

1. Shipping Destinations

We currently ship to addresses in the United States, Canada, United Kingdom, EU countries, and Vietnam.

EU countries we currently ship to include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

2. Carriers & Shipping Methods

We partner with trusted international carriers to deliver your orders safely, including: USPS, FedEx, DHL, and YunExpress.

The following shipping methods are available:

• Economy & Standard Shipping: Available for all customers globally.

• Express Shipping: Available exclusively for US customers.

• USPS Shipping: Available for select priority products. Delivery typically takes 1–5 business days depending on your location.

3. Shipping Costs Schedule

To provide full transparency, our shipping rates are structured by region, shipping method, and product category below:

4. Delivered Time Frame

4.1 Handling Time

4.2 Shipping Time

• Economy Shipping Method: Please allow 12–14 business days for delivery depending on your location.

• Standard Shipping Method: Please allow 8–10 business days for delivery depending on your location. We are constantly optimizing our processes to ensure your order arrives as quickly as possible.

• USPS Shipping: Delivery typically takes 1–5 business days once shipped. Customers can expect to receive their orders within 4–8 business days from the date of purchase.

Important Notice Regarding Sales & Peak Seasons:

• Orders purchased during major product drops may take up to 2 weeks to process and pack before shipping; and/or orders during big sales may take up to 4–5 weeks to process and pack before shipping.

• During sale periods, we are unable to change shipping addresses or combine shipping on multiple orders.

• Items may be restocked or further marked down during the sale.

• Refunds will not be issued for purchases made before a restock or further markdown.

• ScrubLoop reserves the right to refund any purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this number on our website to check the real-time status of your shipment.

6. Taxes & Regulatory Fees

• The total purchase price, including applicable sales tax, will be displayed at checkout before payment.

• Sales tax is collected in compliance with U.S. federal and state tax regulations, and applies only to taxable products as required by law.

• Shipping charges are not subject to tax.

7. What to Do If You Don’t Receive Your Order

If your order does not arrive within the estimated delivery timeframe, please complete the following steps:

1. Check the tracking information in your shipping confirmation email.

2. If the tracking status shows “Delivered” but you haven't received the package:

• Check with household members, neighbours, or your building’s delivery area.

• Confirm that the shipping address provided at checkout was correct.

If the package still cannot be located, please contact us at care@scrubloop.com with your order number and tracking information. We will investigate the issue promptly and assist you in resolving it.

8. Shipping & Address

Orders may be delayed due to weather conditions, shipping carrier issues, or other unforeseen circumstances after the order has been shipped.Orders that are delayed, lost, or undeliverable due to incorrect or incomplete address information provided by the customer. In such cases, reshipping fees may apply.

9. Contact Information

If you have any questions or concerns regarding your shipment, please contact us at: care@scrubloop.com.